Vellex® Limited Warranty Statement

This Limited Warranty is provided by Versatile Spaces® Pty Ltd (ABN 86 668 786 043) in addition to any rights and remedies that cannot be excluded under the Australian Consumer Law.

1 Warranty coverage

1.1 Subject to this Limited Warranty, Versatile Spaces® warrants that covered Vellex® Goods will be free from defects in materials and workmanship under normal intended commercial use for the applicable Warranty Period.

1.2 The Warranty Period for Vellex® products, including aluminium frames, drawers, runners, castors, compact laminate benchtops and Vellex® accessories, is 10 years from the date of the original invoice.

1.3 If a valid warranty claim is accepted, Versatile Spaces® will, at its option and to the extent permitted by law, repair the affected Goods, replace them with the same or equivalent Goods, or provide another remedy agreed with the Customer.

2 How to make a warranty claim

2.1 The Customer should stop using Goods where continued use could cause injury, damage or further deterioration.

2.2 The Customer should notify Versatile Spaces® promptly after becoming aware of the alleged defect and provide:

• proof of purchase;
• product identification, serial or batch details where available;
• a description of the issue and when it arose;
• clear photographs or video where reasonably requested;
• information about installation, use, cleaning and maintenance; and
• reasonable access for inspection where necessary.

2.3 A claim should be submitted to info@versatile-spaces.com or another warranty contact published on the Website. Versatile Spaces® may issue a Return Authorisation where return is required.

3 Conditions of this Limited Warranty

3.1 This Limited Warranty applies where the Goods have been installed, used, cleaned and maintained in accordance with the current instructions of Versatile Spaces® and for an application reasonably contemplated for those Goods.

3.2 This Limited Warranty applies only to the original purchaser and is not transferable. This restriction does not limit any non-excludable statutory rights.

4 What is not covered

4.1 To the extent permitted by law, this Limited Warranty does not cover damage or failure caused by:

• normal wear and tear, cosmetic deterioration or consumable items;
• misuse, abuse, overloading, impact, accident or negligent handling;
• incorrect assembly, installation, storage, relocation or modification;
• use outside stated load ratings or environmental specifications;
• unauthorised repair, alteration or substitution of components;
• failure to follow cleaning, maintenance or inspection instructions;
• chemical exposure, corrosion, heat, moisture, UV, fire or other environmental conditions beyond the resistance level expressly stated for the relevant product;
• use of incompatible cleaning agents or chemicals;
• damage occurring in transit after risk has passed to the Customer, unless the transit was arranged by Versatile Spaces® and Versatile Spaces® is responsible for the damage;
• fair variations in colour, finish, texture or dimensions within normal manufacturing tolerances; or
• a defect that the Customer knew about before purchase and accepted.

5 Costs of warranty claims

5.1 Where a claim is valid and the ACL or this Limited Warranty requires Versatile Spaces® to bear reasonable warranty-related costs, Versatile Spaces® will do so. Where a claim is not covered, Versatile Spaces® may charge reasonable inspection, service, travel and freight costs after informing the Customer.

5.2 Do not return Goods without authorisation from Versatile Spaces® where return authorisation is reasonably required for safe and efficient handling.

6 Australian Consumer Law notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

6.1 The benefits provided by this Limited Warranty are in addition to other rights and remedies available under law.

7 Geographic scope

7.1 This Limited Warranty applies to Vellex® Goods supplied in Australia and New Zealand. Different statutory rights may apply in each jurisdiction, and nothing in this warranty excludes or limits rights that cannot lawfully be excluded or limited.

8 Contact details

Versatile Spaces® Pty Ltd – ABN 86 668 786 043
Level 2, Suite 5A, 60-62 McNamara Street, Orange NSW 2800, Australia
Email: info@versatile-spaces.com
Phone: 02 5339 5111