Privacy Policy

Effective date: 27 August 2026

Versatile Spaces® Pty Ltd is committed to handling personal information responsibly and transparently. This Privacy Policy explains how Versatile Spaces® collects, holds, uses and discloses personal information and how individuals may access or correct their information or make a privacy complaint.

1 Who we are

1.1 Versatile Spaces® Pty Ltd (ABN 86 668 786 043) is based at Level 2, Suite 5A, 60-62 McNamara Street, Orange NSW 2800, Australia.

1.2 Where the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) apply to Versatile Spaces®, Versatile Spaces® will manage personal information in accordance with those requirements. Versatile Spaces® may also choose to apply equivalent standards as a matter of good practice where not legally required.

2 What personal information we collect

2.1 Depending on how you interact with Versatile Spaces®, the following may be collected:

• name, job title, organisation and business contact details;
• billing, shipping and delivery details;
• account, quotation, order, transaction and payment-related information (noting payment card details may be handled directly by the payment provider);
• project information, site details, plans, room layouts, product selections, configuration data and correspondence;
• CRM history, enquiries, support requests, meeting notes and preferences;
• website and device information such as IP address, browser type, device identifiers, referring pages, pages viewed, cookies and analytics information;
• marketing preferences, campaign interactions and event registrations;
• supplier, contractor and employment-related information where relevant; and
• other information you provide to Versatile Spaces® or that is reasonably necessary for its business functions.

2.2 Versatile Spaces® generally does not seek to collect sensitive information. If sensitive information is collected, this will only be done where permitted by law, including with consent where required.

3 How we collect personal information

3.1 Versatile Spaces® may collect personal information directly from you through its Website, online store, forms, space-planning tools, email, telephone, meetings, quotations, orders, events, support interactions and other dealings.

3.2 Versatile Spaces® may also collect information from your organisation, authorised representatives, dealers or distributors, publicly available sources, professional advisers, referral partners and service providers where lawful and appropriate.

3.3 Where lawful and practicable, you may interact with Versatile Spaces® anonymously or using a pseudonym, but this may not be practical for quotations, orders, delivery, project work, warranty claims or account administration.

4 Why we collect, use and disclose personal information

4.1 Versatile Spaces® may use or disclose personal information to:

• respond to enquiries and provide quotations, proposals and project support;
• process orders, payments, deliveries, returns and warranty claims;
• create and manage customer accounts and space-planning or configuration projects;
• provide customer service, technical support, product updates and training;
• manage suppliers, distributors, contractors and business relationships;
• operate, secure, maintain, analyse and improve the Website, online store, systems, products and services;
• prevent fraud, misuse, security incidents and unlawful activity;
• conduct direct marketing where permitted by law and manage marketing preferences;
• perform analytics, reporting, forecasting and business planning;
• comply with legal, regulatory, insurance, accounting, tax, safety and record-keeping obligations; and
• establish, exercise or defend legal claims and protect its lawful interests.

5 Cookies, analytics and online tracking

5.1 The Website may use cookies, pixels, tags, web beacons and similar technologies to maintain sessions, remember preferences, understand Website usage, improve performance, measure campaigns and support advertising where enabled.

5.2 You can control cookies through browser or device settings. Disabling some cookies may affect Website functionality.

5.3 Versatile Spaces® may use analytics and advertising services, including Google services and other providers disclosed through its cookie or consent tools. Where required, Versatile Spaces® will seek consent before using non-essential cookies or similar technologies.

6 Direct marketing

6.1 Versatile Spaces® may send marketing communications where permitted by the Privacy Act, Spam Act 2003 (Cth) and other applicable law. You may opt out at any time using the unsubscribe link or by contacting Versatile Spaces®.

6.2 Opting out of marketing does not prevent Versatile Spaces® from sending transactional or service communications relating to an order, account, warranty, safety issue or ongoing project.

7 Who we disclose personal information to

7.1 Versatile Spaces® may disclose personal information to third parties where reasonably necessary for the purposes above, including:

• cloud hosting, website and IT service providers;
• CRM, marketing automation and communications providers;
• e-commerce, payment and fraud-prevention providers;
• ERP, inventory, accounting and finance providers;
• freight carriers, 3PL providers, installers and fulfilment partners;
• space-planning, design and visualisation platform providers;
• distributors, resellers and project partners where relevant to your enquiry or order;
• professional advisers, auditors, insurers, financiers and debt recovery providers;
• government agencies, regulators, courts and law-enforcement bodies where required or authorised by law; and
• a purchaser, investor or adviser in connection with a proposed business transaction, subject to appropriate confidentiality and legal safeguards.

8 Overseas disclosures and storage

8.1 Some of the technology, cloud, CRM, analytics, communications, payment, support or other service providers of Versatile Spaces® may store or process personal information outside Australia.

8.2 Overseas recipients and service providers are likely to be located in the United States of America, France, Canada and New Zealand. The locations used by these service providers may change from time to time. Versatile Spaces® will take reasonable steps required by the Privacy Act in relation to overseas disclosures.

9 Data security and retention

9.1 Versatile Spaces® takes reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

9.2 No data transmission or storage method can be guaranteed to be completely secure. Versatile Spaces® reviews security measures having regard to the nature of the information, its systems and the risks involved.

9.3 Versatile Spaces® retains personal information only for as long as reasonably required for the purpose for which it was collected, its business and legal requirements, dispute management and record-keeping obligations. Certain business and transaction records are generally retained for at least 7 years where required or appropriate.

9.4 When information is no longer required, Versatile Spaces® takes reasonable steps to destroy or de-identify it, subject to legal and technical retention requirements.

10 Access and correction

10.1 You may request access to personal information Versatile Spaces® holds about you or ask Versatile Spaces® to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

10.2 Versatile Spaces® may need to verify your identity before acting on a request. Versatile Spaces® will respond within a reasonable period and, where applicable, may refuse access only on grounds permitted by law and will explain the reason.

10.3 Versatile Spaces® will not charge for making an access request. If the law permits Versatile Spaces® to charge reasonable costs for providing access, Versatile Spaces® will notify you beforehand.

11 Privacy complaints

11.1 If you believe Versatile Spaces® has mishandled your personal information, please contact Versatile Spaces® using the details below and provide sufficient information to enable investigation.

11.2 Versatile Spaces® will acknowledge and investigate privacy complaints within a reasonable time. If you are not satisfied with the response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

12 Data breaches

12.1 Where the Notifiable Data Breaches scheme applies, Versatile Spaces® will assess suspected eligible data breaches and notify affected individuals and the OAIC where required by law.

13 Automated decisions

13.1 From 10 December 2026, additional APP 1 privacy-policy obligations may apply where an APP entity arranges for computer programs to use personal information to make decisions, or do things substantially and directly related to decisions, that could reasonably be expected to significantly affect an individual’s rights or interests.

13.2 Where Versatile Spaces® uses automated systems to assist with fraud prevention, account administration, marketing, customer service or other business functions, Versatile Spaces® will manage personal information in accordance with the Privacy Act and update this Policy where additional disclosure is required by law.

14 Changes to this Policy

14.1 Versatile Spaces® may update this Privacy Policy from time to time to reflect changes in law, technology, service providers and its information-handling practices. The current version will be published on the Website with its effective date.

15 Contact us

15.1 Privacy enquiries, access or correction requests and complaints may be sent to:

Versatile Spaces® Pty Ltd
Level 2, Suite 5A, 60-62 McNamara Street, Orange NSW 2800, Australia
Email: info@versatile-spaces.com
Phone: 02 5339 5111