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02 5339 5111

Plan my space
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Key Terms Disclosure, Delivery and Returns

This summary highlights terms that may materially affect a consumer or small-business customer. It should be presented prominently before checkout or contract acceptance where required, including for the purposes of section 47A of the Fair Trading Act 1987 (NSW). It does not replace the full Terms.
Topic What it means Where to read more
Returns Eligible change-of-mind returns require approval and may attract a [20%] restocking fee. Custom or specially ordered Goods are generally not returnable for change of mind. Clause 8
Liability The liability of Versatile Spaces® is limited to the extent the law allows. Non-excludable consumer rights remain unaffected. Clauses 9-10
Delivery Delivery dates are estimates unless expressly fixed. Additional charges may apply for bulky, remote or special-handling deliveries where disclosed. Clause 6
Dispute resolution The parties will attempt to resolve disputes by good-faith discussion and mediation before going to court, subject to your rights under the ACL. Clause 17
Notices Formal legal notices must be given in writing to the addresses set out in the Terms, by hand, post or email. Clause 18
Title / security interest Title to unpaid Goods is retained by Versatile Spaces®, which may register a PPSA security interest. Clause 15
Custom orders Customer-specific Goods may not be cancellable once manufacture or procurement has commenced. Clause 2.4
Privacy / third parties Service providers are used to operate the website, CRM, ERP, accounting, payments, analytics, fulfilment and marketing, and some providers may process information overseas. Part C

Delivery policy

Delivery pricing is calculated at checkout or stated in the quotation. Freight, handling, bulky-item, regional, dangerous-goods or special-delivery charges may apply where disclosed before the order is accepted.

In-stock items are generally dispatched within the timeframe shown online or in the order confirmation. Any stated delivery timeframe is an estimate unless expressly agreed as fixed.

Bulky, remote-area, special-handling and dangerous-goods surcharges may apply where disclosed before the order is accepted.

30-day returns policy

  • Eligible standard stock items may be returned within 30 days from the invoice date.
  • A Return Authorisation must be obtained before returning items.
  • Change-of-mind returns must be unused, uninstalled, complete and in original resalable packaging.
  • A 20% restocking fee applies to approved change-of-mind returns. The fee does not apply where Goods are faulty, incorrectly supplied or otherwise returnable by law.
  • Custom, special-order, cut, machined, configured or customer-specific Goods are not eligible for change-of-mind return, except where required by law.

Nothing in this policy limits rights under the Australian Consumer Law.

Get in Touch

Whether you’re planning a new facility, upgrading an existing facility or exploring alternatives to traditional joinery, our team can help you create a flexible, future-ready storage solution tailored to your space.